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Restore Files from Backup

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Background: If you do not have shadow copies enabled, or are unable to restore the files with shadow copies you may use this procedure to restore a file, or folder, to an existing Virtual Machine from backup.  However, there are limitations.  The FLR restore mechanism is convenient and designed for granular restore of small files or folders.  File Level Restore is not supported for restore tasks where the files and folders that need to be restored exceed 1 GB in aggregate size.  To recover files and/or folders that exceed 1 GB in aggregate size, we recommend using the Restore Virtual Machine from Backup (Restore to a New Virtual Machine.  You may then copy the files from the restored virtual machine to the original virtual machine or contact CloudConnect Technical Support to mount an image of the restored Virtual Machine to the original Virtual Machine.

Process: Users may continue to work on the machine while the File Level Restore takes place.


Before you begin: Be sure that VMware Tools is running on the Virtual Machine to which you would like to restore files (the "destination Virtual Machine").  Note: VMware Tools does not need to be up to date to continue, but should be installed and the service should be running on the Virtual Machine.  If you do not have VMware tools installed, install the VMware Tools on the destination Virtual Machine before continuing.


From the vCloud Director dashboard navigate to: Data Protection



Select the Organization Virtual Datacenter that houses your Virtual Machine



Select "vApps" under the Copies section in the sidebar navigation



Select the vApp containing the Virtual Machine you'd like to restore. Click the context menu, and select "Show Backups".



Identify the date of the desired backup. Click the context menu, and select 'File Level Restore'



Select the Virtual Machine from the list and press 'Next' to continue.  Note, the following screen may take up to 10 minutes to populate depending on the complexity of the Virtual Machine's File Index.  Please be patient.



Navigate to the desired file/folder by selecting the folder icon of the desired drive



Select the desired file/folder by marking the checkbox, and press 'Next' to continue



Confirm your selection and press 'Next' to continue



Select the Virtual Datacenter that houses your destination Virtual Machine



Select the Destination Virtual Machine



Enter LOCAL administrator credentials for the Virtual Machine and press 'Login' to authenticate



Once you have authenticated, press 'Next' to continue



Select the destination folder on the destination Virtual Machine by navigating through the directory tree



Mark your destination and select 'Finish' to begin the restore!



File level restore will begin and you will see the task start in the task manager below:



Please see the table below for an estimated time of completion for this task.  Remember, recovering files and folders that exceed 1 GB in aggregate for any single restore Task is not supported.


Folder/File Size (MB)

Approximate Restore Time (minutes)

1020
100180
300540
1000(Not Supported)



Once the task is marked 'Success' the restore has completed!



Finally, you will see the restored file in the destination you have chosen on the destination Virtual Machine




Applies to: All Windows VMs that have VMware Tools running

Additional Notes: Be sure to double check that VMware Tools is running on the Virtual Machine or you will not be able to browse for File Level Restore.