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Enable vGPU on a Virtual Machine

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Background: The capability to enable vGPU resources on CloudConnect is an exciting new possibility with recent upgrades. vGPU is an advanced technology that brings the benefits of hardware virtualization to graphical processing units. For the first time, virtual desktop users can run graphically demanding CAD/CAM applications and expect performance similar to that of a high end engineering workstation. CloudConnect has partnered with NVIDIA and VMware to integrate this technology into the CloudConnect Platform. 

CloudConnect Partners may assign video RAM to virtual machines in profiles of 1, 2, 4, 8, and 16 GB. Each user with access to the virtual machine requires an NVIDIA Virtual Workstation License, which will be automatically allocated by CloudConnect.


Note: As with all system maintenance, it is recommended to create a snapshot before beginning this process.


In order to apply vGPU capabilities to a CloudConnect VM, that Virtual Machine MUST have at least Hardware Version 11 installed.


Locate the Virtual Machine you'd like to apply vGPU on.

Power Off the Virtual Machine by selecting "Actions", and navigating to "Shut Down Guest OS" in the Power menu.

When the Virtual Machine has successfully powered off, click "Details"

In the "Compute" section, select "Edit" above Placement Policy and Sizing Policy.

Select how much vRAM you'd like to apply on the VM.

Click "Save" to save your changes.

Power On the Virtual Machine.

Navigate back to the "Actions" menu for the VM, and navigate to "Insert Media" under the Media menu.

Use the filter to search for "DesktopConfig" and insert the most recent version of the DesktopConfig utility, and click "Insert"

When the DesktopConfig utility is properly mounted, locate the Domain Controller for this Virtual Machine.

Launch a Web Console to the Domain Controller.

Log in to the Domain Controller using an Administrator account.

Open the Remote Desktop Connection Software. 

Navigate to the Virtual Machine you'd like to apply vGPU on. This is done through the Domain Controller by connecting to [VM_Name].[Domain_Name].


After applying vGPU to a Virtual Machine, you will no longer be able to access the VM using the Web Console. This means that you MUST have either an RMM agent installed on the Virtual Machine, or to perform management tasks on this Virtual Machine through an RDP connection from the Domain Controller.


Run DesktopConfig through the RDP Session.

Lastly, ensure that the "Enable Hardware-Accelerated Graphics" option is enabled.

Congratulations, you're done!

Applies to: Citrix-enabled CloudConnect Virtual Machines.

Additional Notes: In order to successfully complete this process, please ensure the following:

-VM has at least Hardware Version 11.

-VM is powered off when changing compute policy.

-The DesktopConfig utility has run successfully on this VM after applying vRAM.

-Future management tasks for this VM are handled either through an RMM agent or through an RDP session from the Domain Controller.